DUAL Corporate Risks' Broker Survey Results 2011
Firstly, thank you to everyone who provided us with valuable feedback by completing our recent eSurvey.
We promised that we would share the results with you and I am pleased to be able to do so. Please scroll down to see how you scored us.
We will be carrying out another survey during the early part of next year and we would be delighted if you were to participate again. In the meantime, if you have any comments or suggestions please do not hesitate to contact me as we are always seeking ways to improve our service to you – our valued customer.
Common Themes
We've take a selection of themes from your feedback:
Working to provide you with an improved service
We have already taken steps to strengthen our claims team with the arrival of Richard Jervis as Senior Claims Handler. Richard is a vastly experienced individual, having spent 25 years in the claims industry. Richard comes to us from HDI Gerling and has also held senior roles at Tawa, HIH (UK) and Lloyd's Syndicate 456.
We will keep you advised on any further developments in relation to our service offering to you.